At mistmagic.store, we want you to find your signature scent. Due to the nature of fragrance products, we maintain strict quality and hygiene standards:
- Hygiene & Safety: For health, safety, and hygiene reasons, we cannot accept returns or exchanges on any fragrance product that has been unsealed, sprayed, or used.
- Eligibility: Returns or exchanges are only accepted if the product is in its original, factory-sealed, and pristine condition. Requests must be reported to our team within 3 days of delivery.
- Damaged/Leaking Items: If your order arrives damaged or leaking, please contact our support team immediately with clear photos of the bottle and its packaging so we can arrange a secure replacement.
- Refunds: Approved returns for sealed items will be processed via your original payment method (or as store credit), minus original shipping costs, after our quality team verifies the condition of the returned item.